Privacy Policy

Privacy Policy

Sollus Wellness is serious about protecting your online privacy. This Privacy Statement explains our views and practices concerning privacy, and how they may pertain to you as a user of our website.

You or Your means you as a participant in or as a user of the Sollus Wellness website. We or Our or Us means Sollus Wellness. Our site means www.sollus.ca.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something through our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This enables us to both fulfill and support the services you purchase.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system so we can better improve the experience for all our users.

Email marketing: With your permission, we may send you emails about new products, free and premium content (i.e. blog posts, fact sheets, eBooks, YouTube videos, etc.), and special events or offers.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason (i.e. newsletter subscription and marketing messages), we will ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent.

You may withdraw your consent at any time by clicking on an “unsubscribe” link which is offered at the bottom of every email we send.

You may also withdraw your consent anytime, by contacting us at info (at) sollus.ca

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if required by the terms of the service. Also, if our site is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell and support our products and services.

Important: We do not sell, rent or otherwise disclose your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. Again, we take your privacy very seriously.

DATA STORAGE

Our scheduling software solution is hosted and managed by Acuityscheduling.com in conjunction with Strip.com (and sometimes, by your request, Paypal.com). Together they provide us with the online scheduling and payment platforms that allows us to sell our services to you.

Your data is stored through Acuity and Stripe’s (or Paypal) data storage, databases and applications. They store your data on a secure server behind a firewall.

NOTE: At no point during the transaction does Sollus Wellness take custody of or store your credit card information. This process is monitored and managed by Stripe (or Paypal if you chose to use it), and you can read their terms of service, privacy policy and PCI Compliance information by visiting their sites at: https://stripe.com/ca/terms and http://www.paypal.com/legal

You can also access Acuity’s policies here: https://acuityscheduling.com/privacy.php https://acuityscheduling.com/tos.php

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application (such as Acuity or Stripe), you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide Stipe (or Paypal) with your credit card information to make purchases from us, the information is encrypted using the most up-to-date technology available through the Stripe (or Paypal) platforms. Although no method of transmission over the Internet or electronic storage is 100% secure, we encourage you to review the Stripe (or Paypal) payment platforms to determine your level of comfort with making on-line payments with these service providers.

COOKIES

Sollus Wellness utilizes cookies to create a more customized experience for our users and customers. For example, we use tracking pixels (i.e. Google Analytics) to aid in measuring and tracking where our website traffic is coming from and to track the performance of our site. Finally, we use remarking pixels from Facebook and Google to aid in customized, targeted follow-up advertising.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. It is incumbent upon you to review this privacy policy periodically to be aware of any such modifications or revisions. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info (at) sollus.ca